- How long does it take for my order to ship?
- How much does shipping cost?
- Do you accept international orders?
- What is your return and refund policy?
- Do you offer gift wrapping?
- Where can I find Amelia Lane Paper products?
How long does it take for my order to ship?
All in stock orders dispatch from our Sydney warehouse within 1-2 business days. Shipping times then vary by location but can take up to six business days for regular shipping (please allow longer for remote areas, WA or NT deliveries). Please allow for extra delivery time over the Christmas period. Our orders ship with Australia Post.
For regular post you need to place your order by Friday 14th December, and for express post you need to place your order by Wednesday 19th December to ensure pre-Christmas delivery. That said, we strongly suggest you place your order as soon as possible and use express shipping as the postal service gets overwhelmed at this time of year and often experiences delays which are outside of our control. If you are in WA, NT, north Queensland or a remote area, you will need to add extra delivery time to the above guidelines and we strongly suggest you use express shipping.
Shipping is free for orders of $100 and above. Regular shipping is $9.95 for orders under $100 and express shipping is $14.95. All our orders are sent via Australia Post. Please see the Australia Post website for express post delivery guidelines for your area.
Do you accept international orders?
Are you from the UK? Visit our UK shop to get cheaper, faster shipping options and pay in GBP: www.amelialanepaper.co.uk
Are you from the USA? Visit our USA shop to get cheaper, faster shipping options and pay in USD: www.amelialanepaper.com
We love our international clients and are happy to ship internationally! Shipping is charged at the exact rate and is added during checkout. If you are from the UK or USA (or closer to one of those countries - e.g. within Europe or Canada) we suggest shopping from their websites (see links above) for cheaper and faster shipping options.
Please also note that buyers are responsible for any and all duties and customs charges that may be incurred as well as any customs delays. Please check your local customs office for more information.
International orders can in some cases take up to six weeks for delivery. Some locations may take longer depending on the address. We are not responsible for any carrier or customs delays and cannot guarantee a set delivery time.
What is your return and refund policy?
We are unable to offer refunds or exchanges for change of mind or unwanted gifts so please choose carefully. If you believe your order has been damaged during delivery, please let us know within 48 hours of receiving the package so we can rectify the situation by emailing us with a photo. Similarly, if you believe there is a manufacturing error please contact us right away so we can make it right for you! Please email us at: email@example.com
Unfortunately, we are unable to change your delivery address or make changes to orders once they are submitted (as they are immediately sent to our warehouse and then shipped) so please double-check your order and shipping details before confirming as we are unable to take responsibility for orders shipped to an incorrect address.
Do you offer gift wrapping?
We are unable to offer gift wrapping as we try and offer a very fast turnaround from receiving your order to shipping although all our planners come beautifully gift boxed and the packing slip does not include any pricing information on it.
Where can I find Amelia Lane Paper products?
You can purchase all our products in our online shop! Or else you can visit one of our lovely stockists - you might want to call first to check they have what you're looking for in stock!
Have a question not answered here? Please contact us and ask!