We value our customers and want to make sure every experience you have with us is totally awesome! If you have any concerns or feedback, please let us know straight away at: firstname.lastname@example.org
What is your return/exchange policy?
We want to make sure you love your Amelia Lane Paper products and we are happy to offer a refund for items returned within seven days unopened, unused and in their original packaging. Once we receive the returned item(s) the charges will be refunded to you but please note: shipping costs are non-refundable so your refund will be less $15 for shipping and restocking at our warehouse. If you believe your order has been damaged during delivery, please let us know within 48 hours of receiving the package so we can rectify the situation. Similarly, if you believe there is a manufacturing error please contact us right away so we can make it right for you!
Unfortunately, we are unable to change your delivery address or make changes to orders once they are submitted (as they are immediately sent to our warehouse and then shipped) so please double-check your order and shipping details before confirming as we are unable to take responsibility for orders shipped to an incorrect address.
For wedding invitations and other customised stationery items, once design work begins, the order is non-refundable.
Unfortunately, no refunds or exchanges can be offered on printed custom items due to their personalised nature. Please be sure to double-check final proofs on custom orders before signing off as any mistakes after printing will be the responsibility of the client. This includes misspellings, punctuation and grammatical errors. Amelia Lane Paper will reprint an order at no charge if the items received do not match the final proof as approved by the customer; or, the order was damaged during shipping. Please notify us within 48 hours of receipt if either of these circumstances applies to your order. We want you to be 100% happy with your order so if you have any problems, please contact us immediately!
We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is for the sole purpose of contacting you about your order if necessary. Transactions on our site are secured using 256-bit SSL encryption and your credit card information is never stored.
All designs remain copyright of Amelia Lane Paper. Purchase of stationery items does not transfer copyright of the design. Reproduction of the design in part or full constitutes an offence. Amelia Lane Paper reserves the right to reproduce any of its designs and to use them as advertising. This includes custom designs. Sensitive information such as last names and contact information will be replaced with holding text prior to display or publication in order to protect the privacy of our clients, unless otherwise agreed. By submitting photographs to Amelia Lane Paper to be used in our designs, you are agreeing that you are the copyright holder, or that you have received permission by the copyright holder to reproduce the photographs.
Acceptance + Acknowledgement
Use of this website and the placement of an order is considered acknowledgement and acceptance of these terms. Amelia Lane Paper reserves the right to make any changes or amendments to the products offered and these terms without notice. Amelia Lane Paper shall not be liable for any loss arising from failure or delay in supplying goods ordered. Goods remain the property of Amelia Lane Paper until full payment is made.